International Journal of Service Excellence

Peer Review Policy

This journal follows a double-blind peer review process. The papers are generally peer-reviewed by two independent academic experts. The peer review process takes place before publication and is facilitated by the journal.

Peer Review Process

Submitted articles are rigorously peer-reviewed to ensure that high-quality submissions are accepted and published. The decision to accept a manuscript is not based solely on the scientific validity and originality of the study content; other factors are considered, including the level of innovation, extent, and importance of new information in the paper as compared with that in other papers being considered, the journal’s need to represent a wide range of topics, and the overall suitability for the journal. The peer-review process is followed as follows:

1. At first, the editor(s) act as a first filter by evaluating each manuscript for novelty, interest for our readers, and chances to compete in peer review. Modifications/corrections may be requested from the authors at this stage before starting the peer review.
2. In the second step, editors select typically two reviewers, experts in the topic. Often, we also include one expert for statistics or a particular technique. peer reviewers will make suggestions to the editor(s).
3. The authors can monitor the progress of the manuscript throughout the review process in their profile.
4. Submitted manuscripts will be rendered one of the following decisions:
   Accept Submission: The submission will be accepted without revisions.
   Revisions Required: The submission will be accepted after minor changes have been made.
   Resubmit for Review: The submission needs to be reworked, but with significant changes, it may be accepted. However, a second round of review will be required.
   Decline Submission: The submission will not be published in the journal.

Authors’ Appeal

Authors have the right to appeal any editorial decision. This can be done in the following order:

• Submitting an appeal request to the Editor-in-Chief, quoting the manuscript number and indicating the rationale for their dispute.
• Authors may appeal if they feel that the decision to reject was based on one or more of the following elements:
• a conflict of interest by the reviewers, associate editors, or Editor-in-Chief.
• a major misunderstanding over a technical aspect of the manuscript.
• a failure to understand the scientific advances shown in the manuscript.
• Appeals requesting a second opinion without sufficient justification will not be considered. Appeals will only be considered from the original submitting author/corresponding author.