International Journal of Service Excellence

Submission Guidelines

Before submitting, please ensure that your manuscript falls within the scope of the International Journal of Service Excellence (IJSE). If you are uncertain, contact the editorial office at IJSE@hbmsu.ac.ae or the publishing team at publishing@knowledgee.com.

Author Responsibilities

IJSE aims to provide a smooth and professional publishing experience. To support this, authors are expected to:

• Respond promptly to queries during the review and publication process.
• Take full responsibility for the originality, integrity, and accuracy of their work.
• Ensure that copyright is respected, permissions are obtained where necessary, and any issues regarding research integrity are addressed quickly.
• Acknowledge all individuals who have made a substantial contribution to the manuscript.
• Comply with IJSE’s ethical policies and publication standards.

Preparing Your Submission

KnE Publishing provides optional manuscript preparation services, including language editing, translation, and statistical review. These services are designed to enhance clarity and presentation, but they do not influence editorial decisions or guarantee acceptance. More details are available here.

Please note that this is an optional service and does not guarantee acceptance.

Manuscript Types

The journal accepts a variety of contributions, including original research articles, technical papers, conceptual papers, case studies, literature reviews, and general reviews.

Manuscript Preparation

• Manuscripts must be written in the Dubai font, size 12 pt, with 1-inch margins.
• Submissions should be uploaded in Microsoft Word (.doc) format.
• The length of the article should not exceed 8,000 words, including references, tables, and figures.
• Titles should be clear, concise, and no longer than 15 words.

First Page Requirements

The first page must include:

• Contact information of the corresponding author.
• Full manuscript title.
• Full names of all authors (no initials), with institutional affiliations and ORCID IDs.

Use the following templates when submitting articles:

Abstract and Keywords

A structured abstract of up to 250 words is required, organized under the following subheadings:

• Purpose
• Methodology/Approach
• Findings
• Research limitations/implications (if applicable)
• Practical implications (if applicable)
• Originality/value

Up to six keywords should be provided to reflect the key themes of the manuscript

References

All references must follow the APA 7th edition style. At the end of the manuscript, provide a complete list in alphabetical order.

Examples:

Book:
Nagaraj, S., & Kumar, K. V. R. (Eds.). (2022). AI-driven Intelligent Models for Business Excellence. IGI Global.

Journal Article:
Wirtz, J., Hofmeister, J., Chew, P. Y., & Ding, X. (2023). Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence. The Service Industries Journal, 43(15–16), 1173–1196.

Tables and Figures

Authors should ensure that all tables and figures are professionally prepared, clearly presented, and directly relevant to the content of the manuscript. They should complement the text rather than duplicate it, and must be easy for readers to interpret.

Numbering and Captions

• Tables and figures must be numbered consecutively in the order they appear (e.g., Figure 1, Table 1, Figure 2, etc.).
• Each must have a concise, descriptive caption that enables readers to understand the content without referring back to the main text.

Presentation Standards

• Figures should be submitted at high resolution to ensure quality in both online and print formats. Avoid low-resolution, blurred, or pixelated images.
• Tables should be formatted consistently, with clear headings and well-organized data. Do not overcrowd tables with excessive detail.
• All visuals should follow professional academic publishing standards in style and clarity.

Use of Third-Party Material

• Any figure or table reproduced or adapted from another source must include a full citation.
• Authors are responsible for securing and providing written permissions for reuse, which must accompany the submission.

Placement in the Manuscript

Placement should be clearly marked, and tables and figures must be fully labeled so that they can be easily identified during the review and production process.

Tables and figures should be placed within the body of the manuscript at the point where they are first mentioned, rather than at the end of the file.

Workflow and What Happens Next

• An automated email confirms receipt of the submission.
• The editorial board conducts an initial screening to assess suitability and quality.
• Manuscripts that pass screening are sent for double-blind peer review by at least two independent reviewers.
• Review reports are returned to the editor, who decides whether to accept, reject, or request revisions.
• If revisions are required, the manuscript is returned to the authors for correction.
• Authors typically receive a decision within 20 days. If no update is received, please contact publishing@knowledgee.com and the journal office.

Declarations

All manuscripts submitted to IJSE must include the following statements at the end of the article (before the references):

1. Use of AI
Authors must disclose if they have used artificial intelligence tools in the preparation of their manuscript. The disclosure should specify the nature and extent of use. Authors are fully responsible for the accuracy, originality, and integrity of the content, regardless of AI assistance.

2. Conflict of Interest
Authors must declare any potential conflicts of interest, whether financial, professional, or personal, that could be perceived to influence the research. If no conflict exists, please state: “The authors declare no conflict of interest.”

3. Ethics Approval and Consent to Participate
If the research involved human participants, human data, or animals, the manuscript must include a statement confirming approval by an appropriate ethics committee and, where applicable, consent from participants. If not applicable, please state: “Not applicable.”

4. Funding
All sources of financial or material support must be acknowledged. If there was no specific funding, please state: “This research received no external funding.”

5. Data Availability
Authors should include a statement on the availability of data supporting the findings of the study. For example, whether the data are openly available in a repository, available upon request, or not available due to confidentiality reasons.

6. Acknowledgements
Contributors who do not meet the criteria for authorship but provided support (e.g., technical help, general support) should be acknowledged here.

Production and Publication

If accepted, the manuscript will then undergo the following steps:

• Proofing and typesetting
• Author checks
• Editor checks
• Galley proof preparation
• Final checks
• Publishing online