International Journal of Service Excellence
ISSN: 1993-8675
The latest research in service quality and customer experience
Aims and Scope
The International Journal of Service Excellence (IJSE) is dedicated to advancing research, theory, and practical applications related to service excellence across various sectors. It focuses on enhancing service quality, improving customer experience, adopting advanced technologies and AI, and fostering organizational innovation to meet the evolving demands of today’s business environment. The journal aligns with the values and goals set forth by HBMSU and the UAE Vision 2071, offering a platform that supports knowledge creation, innovation, and transformation in service industries. IJSE highlights research that contributes to measurable, real-world impact across diverse educational settings, emphasizing scalable and sustainable applications. By promoting the integration of AI and advanced technology in services, the journal seeks to empower educators, researchers, and policymakers to implement impactful AI-powered solutions.
Key Submission Themes
Submissions are invited across themes that align with HBMSU’s strategic focus areas, including but not limited to:
- The Impact of Technology and AI on Quality of Work and Productivity in Organizations
- Exploring how AI and automation are enhancing productivity and service quality across different sectors.
- Change and Innovation Management
- Examining strategies for managing organizational change and fostering innovation in service delivery.
- Organizations of the Future
- Investigating how emerging technologies will reshape organizational structures and service models.
- Future Models of Excellence and Quality Measurements
- Researching innovative frameworks for measuring and achieving service excellence in a tech-driven environment.
- Blockchain and Quality Management
- Exploring the role of blockchain in enhancing transparency, accountability, and security in service delivery.
- Strategies to Implement Policies Effectively
- Investigating how organizations can effectively implement policies to drive service quality and excellence.
- New Perspectives on Leadership
- Exploring innovative leadership models that emphasize collaboration, empathy, and adaptability in achieving service excellence.
- Monetary and Fiscal Policy in Service Excellence
- Analyzing how monetary and fiscal policies impact service delivery, particularly in the public sector.
- Suitable Quality Management Systems
- Examining the selection and implementation of quality management systems that drive service excellence in diverse industries.
- Change Management
- Investigating best practices for managing organizational change while maintaining high levels of service quality.
- Measurement & Benchmarking Performance Post-Reform
- Exploring methods for evaluating service performance and benchmarking progress following organizational reforms.
- Public Procurement and E-Tendering
- Examining how e-procurement and e-tendering systems improve efficiency, transparency, and service delivery in public sector procurement.
- Principles for Partnerships in Providing Services
- Investigating how public-private partnerships can drive innovation and improve service delivery.
- Re-engineering for Effectiveness
- Researching business process reengineering techniques to optimize service delivery and improve operational efficiency.
- Public Sector-Private Sector Partnerships
- Exploring collaborative models between the public and private sectors to enhance service delivery and innovation.