KnE Social Sciences

Published date: Jan 12 2021

Journal Title: KnE Social Sciences

Issue title: Excellent Human Resource for the Sustainable Safety of Inland Water and Ferries Transport in New Normal Era – International Webinar (IWPOSPA 2020)

Pages: 468–480

DOI: 10.18502/kss.v5i1.8308

Yeti Komalasarita.komalasari26@gmail.comLecturer of Politeknik Transportasi Sungai, Danau & Penyeberangan Palembang

The purpose of this study is to evaluate document processing measures at a One Stop service center managed by PT. Lintas Samudera Borneo Lines. The study uses a qualitative method that involved data collection as well as direct interviews with research subjects and a literature study. From the results of research and discussion of document processing issues at the One Stop Service Center, the effort made was to divide time outside working hours by recruiting new employees in the operational field. The obstacles faced are the lack of two-way communication between ships and shipping companies.

Keywords: Process, Ship Document, One Stop Service Center

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