KnE Social Sciences
ISSN: 2518-668X
The latest conference proceedings on humanities, arts and social sciences.
Implementation of Consumer Protection Act in the Digital Era
Published date: Jul 15 2025
Journal Title: KnE Social Sciences
Issue title: The International Conference on Da'wah & Communication 2024 (ICDComm 2024)
Pages: 325 - 334
Authors:
Abstract:
The development of information and communication technology has changed the global economic landscape, encouraging the emergence of a digital economy. Ecommerce has become the core of transactions, offering convenience and competitive prices. However, this convenience also opens up risks for consumers, especially in terms of consumer rights, product quality, privacy, data security, and dispute resolution. Consumer protection in online transactions in Indonesia is regulated by the Consumer Protection Act and Electronic Information and Transactions Act. These two laws provide sufficient legal protection, covering consumer rights and obligations as well as dispute resolution mechanisms. However, this legal protection is considered inadequate, especially for digital products. The gap between law and practice, lack of consumer knowledge, and weak supervision are challenges. Therefore, strengthening consumer protection mechanisms, especially in the context of international platforms, is crucial to ensure safety and fairness in e-commerce transactions.
Keywords: e-commerce, consumer protection, online transaction
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