Published date:Feb 18 2025

Journal Title: KnE Social Sciences

Issue title: The 2024 AAPA-EROPA-AGPA-IAPA Joint Conference

Pages:37 - 46

DOI: 10.18502/kss.v10i4.18025

Fathur RahmanPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Trisylvana Azwaritrisylvana.azwari@ulm.ac.idPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Avela DewiPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Erma AriyaniPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Dewi PurboningsihPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Sephia Rifan PuteriPublic Administration Department, Lambung Mangkurat University, South Kalimantan, Indonesia

Innovation in public services through the application of information technology to improve the quality of public services in Indonesia, specifically through the SALAM RINDU application (Integrated Easy Licensing Service System) launched by the Investment and One-stop Integrated Services Office (DPMPTSP) of Banjarmasin City. Using adescriptive qualitative approach, this study aims to evaluate the implementation of the SALAM-RINDU application in strengthening bureaucratic reform and improving the quality of licensing services in the health sector. Data were collected through observation, interviews, and document studies, then analyzed using the Miles and Huberman method. The results of the study indicate that the SALAM-RINDU application facilitates the previously manual licensing process and supports bureaucratic reform by providing faster, more efficient, and easily accessible services. However, the implementation of this application still faces challenges such as a lack of socialization, unclear information regarding requirements, and technical issues. This study concludes that the SALAM-RINDU application can increase the efficiency and effectiveness of public services in Banjarmasin City but requires improved technology infrastructure and more intensive socialization efforts.

Keywords: public service innovation, licensing services, bureaucratic reform, SALAM RINDU application

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