KnE Social Sciences

ISSN: 2518-668X

The latest conference proceedings on humanities, arts and social sciences.

The Relationship Between Product Quality, Perception of Luxury, Brand Attitude, and Purchase Intent for Luxury Products: A Quantitative Study on Indonesian Social Media Users

Published date: May 26 2023

Journal Title: KnE Social Sciences

Issue title: International Conference on Advance & Scientific Innovation (ICASI)

Pages: 894–903

DOI: 10.18502/kss.v8i9.13402

Authors:

Ifta Firdausa Nuzulaiftafirdausan@gmail.comDepartment of Management, Universitas Negeri Sebelas Maret, Surakarta, Indonesia

Agus Syarip HidayatResearch Centre for Industrial Economics, Services, and Trade, National Research and Innovation Agency (BRIN), Jakarta, Indonesia

Abstract:

This study explored the relationship between product quality, perception of luxury, brand attitude, and purchase intent for luxury brands. Data was collected from social media users in Indonesia using a quantitative cross-sectional design with a causal approach. Partial least square path modeling (PLS-SEM) in structural equation modeling (SEM) was used for analysis. The study found that the quality of luxury products did not influence purchase intention in Indonesian society, indicating the need for further research on this topic. The study also confirmed that perceived value positively impacted brand attitude, perception of luxury improved consumer attitude towards luxury products, and perceived value significantly influenced purchase intention. Companies need to consider the perceived value in the functional, social, personal, and social value aspects when developing marketing strategies to increase purchase intention among consumers. These findings provide important insights into luxury brand marketing strategies and highlight the need for further research in different cultural contexts.

Keywords: Product Quality, Luxuriousness Perception, Brand Attitude, Purchase Intention, Social Media Users

References:

[1] Phang GI, Adis AA, Osman Z. Antecedents to Consumer Intention to Buy Luxury Brands. 2016;3(1):1–14.

[2] Pentina I, Guilloux V, Micu AC. Exploring Social Media Engagement Behaviors in the Context of Luxury Brands. J Advert. 2018;47(1):55–69.

[3] Park J, Hyun H, Thavisay T. A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention. J Retailing Consum Serv. 2021;58:102272.

[4] Pang H. Identifying Associations Between Mobile Social Media Users’ Perceived Values, Attitude, Satisfaction, and E-WoM Engagement: The Moderating Role of Affective Factors. Telemat Inform. 2021;59(101561).

[5] Na S, Kunkel T, Doyle J. Exploring athlete brand image development on social media: the role of signalling through source credibility. Eur Sport Manag Q. 2019;20(1):88– 108.

[6] Harsono S, Perdana S, Riyadi DB, Normasita. The Influence of Brand Image, Brand Trust, Perceived Quality and Perceived Value on Consumer Purchase Intention at Different Categories of Product. Adv Sci Lett. 2018;24(5):3198–207.

[7] Navitha Sulthana A, Vasantha S. WITHDRAWN: mediating role of perceived quality between social media trust and purchase intention. Mater Today Proc. 2021;: https://doi.org/10.1016/j.matpr.2020.11.573.

[8] Wang XW, Cao YM, Park C. The relationships among community experience, community commitment, brand attitude, and purchase intention in social media. Int J Inf Manage. 2019;49:475–88.

[9] Kim S, Ham S, Moon H, Chua BL, Han H. Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers. Int J Hospit Manag. 2019;77:169–77.

[10] Petraviciute K, Šeinauskiené B, Rutelione A, Krukowski K. Linking Luxury Brand Perceived Value, Brand Attachment, and Purchase Intention: The Role of Consumer Vanity. Sustainability (Basel). 2021;13(12):6912.

[11] Yoo J, Park M. The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands. J Bus Res. 2016;69(12):5775–84.

[12] Chand VS, Fei C. Self?brand connection and intention to purchase a counterfeit luxury brand in emerging economies. J Consum Behav. 2020;20(2):399–411.

[13] Mrad M, Majdalani J, Cui CC, El Khansa Z. Brand addiction in the contexts of luxury and fast-fashion brands. J Retailing Consum Serv. 2020;55:102089.

[14] Mukerjee K. The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty. J Financ Serv Mark. 2018;23(1):12–24.

[15] Shukla P, Banerjee M, Singh J. Customer commitment to luxury brands: antecedents and consequences. J Bus Res. 2016;69(1):323–31.

[16] Liu MT, Wong IA, Tseng TH, Chang AW, Phau I. Applying consumer-based brand equity in luxury hotel branding. J Bus Res. 2017;81:192–202.

[17] Audrin C, Brosch T, Chanal J, Sander D. When symbolism overtakes quality: materialists consumers disregard product quality when faced with luxury brands. J Econ Psychol. 2017;61:115–23.

[18] Konuk FA. The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food. J Retailing Consum Serv. 2018;43:304–10.

[19] Diallo MF, Seck AM. How store service quality affects attitude toward store brands in emerging countries: effects of brand cues and the cultural context. J Bus Res. 2018;86:311–20.

[20] Hewei T, Youngsook L. Factors affecting continuous purchase intention of fashion products on social E-commerce: SOR model and the mediating effect. Entertain Comput. 2022;41:100474.

[21] Hidayat A. Role of Electronic Word of Mouth and Social Media Marketing on Brand Image and Purchase Intention toward E-Commerce Cosmetic Products. Archives of Business Research. 2021;9(10):178–91.

[22] Salehzadeh R, Pool JK. Brand Attitude and Perceived Value and Purchase Intention toward Global Luxury Brands. J Int Consum Mark. 2016;29(2):74–82.

[23] Balaji K, Maheswari R. Impact of Store Image Dimensions on Shopper’s Attitude, Perceived Value, and Purchase Intention. SAGE Open. 2021;11(1):215824402199482.

[24] Nayeem T, Murshed F, Dwivedi A. “Brand experience and brand attitude: examining a credibility-based mechanism,” Marketing Intelligence &. Mark Intell Plann. 2019;37(7):821–36.

[25] Jain S, Mishra S. Effect of value perceptions on luxury purchase intentions: an Indian market perspective. Int Rev Retail Distrib Consum Res. 2018;28(4):414–35.

[26] Cheah JH, Waller D, Thaichon P, Ting H, Lim XJ. Price image and the sugrophobia effect on luxury retail purchase intention. J Retailing Consum Serv. 2020;57:102188.

[27] Arruda Filho EJ, Simões JD, De Muylder CF. The low effect of perceived risk in the relation between hedonic values and purchase intention. J Mark Manage. 2019;36(1– 2):128–48.

[28] Mayasari I, Haryanto HC. The Elements of Brand Anthropomorphism: Qualitative Investigation Into Local Brands Amongst Young Adult Consumers. Asean Marketing Journal. 2022;14(1): https://doi.org/10.21002/amj.v14i1.1150.

[29] Chin PN, Isa SM, Alodin Y. The impact of endorser and brand credibility on consumers’ purchase intention: the mediating effect of attitude towards brand and brand credibility. J Mark Commun. 2019;26(8):896–912.

[30] Danyang L, Kim H, Park M. A study on the influence of customer engagement on Chinese consumers’ purchase intention and brand attitude of the luxury brand community. The Research Journal of the Costume Culture. 2020;28(5):621–38.

Download
HTML
Cite
Share
statistics

331 Abstract Views

668 PDF Downloads