Published date: May 26 2023

Journal Title: KnE Social Sciences

Issue title: International Conference on Advance & Scientific Innovation (ICASI)

Pages: 793–805

DOI: 10.18502/kss.v8i9.13393

Rozan Azhar Aliadyrozanozan82@gmail.comInstitute Transportation and Logistics Trisakti Jakarta, Indonesia

Indriyati .Institute Transportation and Logistics Trisakti Jakarta, Indonesia

Hendro KuntohadiInstitute Transportation and Logistics Trisakti Jakarta, Indonesia

Rudolfo Yoel VebraInstitute Transportation and Logistics Trisakti Jakarta, Indonesia

Cecep BudimanInstitute Transportation and Logistics Trisakti Jakarta, Indonesia

Harry PurwokoInstitute Transportation and Logistics Trisakti Jakarta, Indonesia

This study aimed to identify risks to PT Sicepat Ekspress Indonesia during the COVID-19 pandemic. This study used quantitative and qualitative risk management methods. Data were taken from respondents using a questionnaire and distributed to respondents who were employees of PT Sicepat Ekspress Indonesia and service users of PT Sicepat Ekspress Indonesia during the COVID-19 pandemic. The steps in this research were to identify risk using a risk matrix, measure the threat obtained from respondents with 14 indicators, make a risk map in risk quadrants and determine the risk mitigation steps that the company can take. The result of the study proved that there is a quadrant I risk on the indicator, which is Work from Home (WFH) that reduced employee productivity (3,1.3,1), there are obstacles in supervision and communication of employees who do WFH (3,3.3), and Restrictions on Community Activities (PPKM) can hinder the delivery of goods (3,2.3,2).

Keywords: Risk Management, Delivery, Mitigation

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