Published date: May 26 2023

Journal Title: KnE Social Sciences

Issue title: International Conference on Advance & Scientific Innovation (ICASI)

Pages: 323–335

DOI: 10.18502/kss.v8i9.13344

Anang Sugeng Cahyonoakusukambahdi@gmail.comDepartment of Public Administration, University of Brawijaya, Indonesia

Soesilo ZauharDepartment of Public Administration, University of Brawijaya, Indonesia

Tjahjanulin DomaiDepartment of Public Administration, University of Brawijaya, Indonesia

Siswidiyanto .Department of Public Administration, University of Brawijaya, Indonesia

This study aimed to compare the religious courts’ service quality using qualitative methods with the PIECES analysis approach. They electronically facilitated proceedings through the e-filling application or online case registration, e-payment of litigation fees, e-summons, and e-litigations. The courts achieved this through Supreme Court Number 3 of 2018 concerning the Administration of Cases in Courts Electronically, complemented by the Regulation of the Supreme Court Number 1 of 2019 concerning the Administration of Cases and Trials in Courts. The results showed that all services at the Class IA Religious Court Tulungagung have used the e-Court application. However, there are various obstacles, such as user dependence on the internet network, inaccessible geographical locations, and network errors.

Keywords: Public Service, e-Court Application

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