Published date: Mar 06 2023

Journal Title: KnE Social Sciences

Issue title: IAPA 2022 International Conference and International Indonesia Conference on Interdisciplinary Studies (IICIS)

Pages: 342–356

DOI: 10.18502/kss.v8i5.13009

Arip Rahman Sudrajatariprahmans@unsap.ac.idFaculty of Social and Political Science, Universitas Sebelas April, West Java, Indonesia

Fepi FebiantiFaculty of Social and Political Science, Universitas Sebelas April, West Java, Indonesia

Deden Haria GarmanaFaculty of Social and Political Science, Universitas Sebelas April, West Java, Indonesia

This investigation was prompted by the conditions of the COVID-19 pandemic, which created rapid changes in the bureaucratic environment. This initial study is intended to explain how the Indonesian bureaucracy responds to changes due to the pandemic. A literature study is used to aggregate some of the findings of the latest research in Indonesia and official and accountable reports on bureaucratic governance. General results showed that the bureaucracy in Indonesia is still very stuttering in carrying out its functions. Bureaucratic formalism, as an effect of the Weberian bureaucracy, finds its contradiction when the public needs fast and fair service. Still, the response required by the public does not accompany it. Further studies must be initiated to formulate an agile and public-centered bureaucratic model in the post-pandemic era.

Keywords: bureaucracy, COVID-19, pandemic

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