Published date: May 20 2022

Journal Title: KnE Social Sciences

Issue title: The 3rd International Conference on Governance, Public Administration, and Social Science (ICoGPASS)

Pages: 646–656

DOI: 10.18502/kss.v7i9.10969

Amir ImbaruddinPoliteknik STIA LAN Makassar - National Institute of Public Administration Republic of Indonesia

Frida ChairunisaPoliteknik STIA LAN Makassar - National Institute of Public Administration Republic of Indonesia

Asmarianti Asmariantiasmarianti@stialanmakassar.ac.idPoliteknik STIA LAN Makassar - National Institute of Public Administration Republic of Indonesia

Human resources is a key factor of an innovative organization. The literature generally states that innovation in public organizations is largely determined by the quality of their human resources. The purpose of this study was to determine how innovation in a government organization can improve the competence of its human resources. This research was conducted on ten public service innovations introduced by the Government of Bone Regency, South Sulawesi. A qualitative approach was used with a case study. Data on these ten public service innovations were collected through focus group discussions and in-depth interviews with innovators. This study found that increasing the competence of human resources in organizations that implement innovations can occur through a range of factors: top management support; rewards; staff diversity; involvement of every member of the organization; experiments; and teamwork.

Keywords: innovation, public service, human resource development

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