International Journal of Service Excellence

ISSN: 1993-8675

The latest research in service quality and customer experience

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Journal Information

The International Journal of Service Excellence (IJSE) is a refereed journal published by Hamdan Bin Mohammed Smart University. The mission of the journal is to be the leading outlet for the best research in service excellence in business and management.

The journal is designed to be an international exchange of ideas and innovation in the implementation of quality and service excellence. It aspires to bring about a culture of excellence in the public sector by publishing assiduously peer-reviewed articles that address emerging issues in public sector management. Of particular interest are theory-based empirical research, reviews or syntheses of research or discussions on using quality principles and techniques to improve the efficiency and effectiveness of public sector managers.


Long-Term Archiving

To preserve the scholarly literature published in electronic form and ensure that these materials remain available to future generations of scholars and researchers, KnE Publishing content is archived in Portico, a not-for-profit organization with a mission and singular focus to provide a permanent archive of electronic scholarly content.

Portico representative offices are located in New York, New Jersey, and Michigan.


Article Processing Charges and Fees

If your article is accepted for publication, you will not have to pay an article processing charge (APC).


Copyright and Open Access Policies

This is an Open Access journal. Therefore, all published articles are freely available on the journal website without any charge.

All of the articles are distributed under the terms of the Creative Commons Attribution License (CC BY 4.0), where authors retain the copyright of their work, and this license permits unrestricted use, distribution, and reproduction in any medium, provided that the original work is properly cited.

To provide proper attribution when citing articles in this journal, please include:

  • Author names
  • Full article title
  • Journal title
  • Publication year
  • Volume and issue numbers
  • Pagination


ISSN  

1993-8675


Journal Office Address

Hamdan Bin Mohamed Smart University
Dubai Academic City, United Arab Emirates.
P.O.Box 71400.


Contact

IJSE@hbmsu.ac.ae