Journal of Environmental Treatment Techniques

Published date: Mar 20 2025

Journal Title: Journal of Environmental Treatment Techniques

Issue title: Journal of Environmental Treatment Techniques: Volume 13, Issue 1

Pages: 52 - 61

DOI: 10.18502/jett.v13i1.18699

Diana Kunzharikovawww.anaid.kz@mail.ruDepartment of Epidemiology, West Kazakhstan Marat Ospanov Medical University, Aktobe, 030012

Akmeiir E. Kaliyevakalieva.akmeir@gmail.comDepartment of Microbiology, Virology and Immunology, West Kazakhstan Marat Ospanov Medical University, Aktobe, 030012

Akmaral Baspakovabaspakova@zkgmu.kzDepartment of Epidemiology, West Kazakhstan Marat Ospanov Medical University, Aktobe, 030012

Saulesh S. Kurmangaliyevasaule_cc@mail.ruDepartment of Microbiology, Virology and Immunology, West Kazakhstan Marat Ospanov Medical University, Aktobe, 030012

Aizhan Alkaubayevaodi_aizhan@mail.ruDepartment of Internal Diseases, Kazakh National Medical University Named After S.D. Asfendiyarov Almaty

Objectives patient satisfaction with the quality of laboratory services is a pivotal dimension in ensuring health care quality because it can affect the accuracy of diagnostic results, clinical decision-making, and overall trust in the health system. This review analyzes several critical factors that shape the perceptions of patients, including turnaround time, test accuracy, physician communication, easy access to services, and efficient delivery. The paper then considers trends such as automation, artificial intelligence, telemedicine and digital health integration, and how these new systems are affecting laboratory service quality and the patient experience. Additionally, this review explores mechanisms for quality improvement with a focus on accreditation and continuous quality management systems, ongoing professional education, and mechanisms to integrate patient feedback into systems level reform. Although substantial progress has been made, challenges, including workforce shortages, regulatory variability, and inequities in access to high-quality laboratory services, remain. Evidence-based interventions and patient-centered approaches are used to address these issues with the goal of improving service delivery and healthcare outcomes. This paper offers two important messages to those who influence and guide national policy, healthcare decisions, and development of clinical laboratories across the nation as we strive to change practice to meet new demand.

Keywords: patient satisfaction, laboratory services, quality improvement, diagnostic accuracy, patient-centered care, service efficiency, laboratory automation, artificial intelligence in healthcare, quality assurance, laboratory accreditation

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