KnE Social Sciences

ISSN: 2518-668X

The latest conference proceedings on humanities, arts and social sciences.

Differences in Ocb-I and Ocb-O Based on Gender: A Case of Insurance Agents in Indonesia

Published date: Nov 12 2018

Journal Title: KnE Social Sciences

Issue title: The 2018 International Conference of Organizational Innovation (ICOI-2018)

Pages:

DOI: 10.18502/kss.v3i10.3436

Authors:
Abstract:

This article aims to know if OCB-I and OCB-O differ according to gender. An insurance agent whose function is of a salesperson plays an important role in the organization because it can connect the company with the community. Insurance agents with OCB both OCB-I and OCB-O will be able to increase organizational effectiveness. Data were collected using a questionnaire from 50 either general or life insurance agents in Central Java. The analysis with t-test showed that there were no differences in OCB-I and OCB-O based on Gender.

 

 

Keywords: OCB-I, OCB-O, gender

References:

[1] Allen, T. D. (2006). Rewarding good citizens: The relationship between citizenship behavior, gender, and organizational rewards. Journal of Applied Social Psychology, vol. 36, no. 1, pp. 120–143. Retrieved from http://doi.org/10.1111/j.0021-9029.2006. 00006


[2] Aryee, S., Budhwar, P. S., and Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test a social exchange model. Journal of Organizational Behavior, vol. 23, no. 3, pp. 267–285.


[3] Baldauf, A. and Cravens, D. (2002). The effect of moderaotor. European Journal of Marketing, vol. 36, no. 11/12, pp. 1367–1388.


[4] Cameron, S. M. and Nadler, J. T. (2013). Gender roles and organizational citizenship behaviors: Effects on managerial evaluations. Gender in Management: An International Journal, vol. 28, no. 7, pp. 380–399.


[5] Dewi, R. M. and Perdhana M. S. (2016). The role of gender, age, and level of education on organizational citizenship behavior. Diponegoro Journal of Management, vol. 5, no. 2, pp. 1–9. Retrieved from http://ejournal-s1.undip.ac.id/index.php/dbr ISSN


[6] Finkelstein, M. A. (2006). Dispositional predictors of organizational citizenship behavior: Motives, motive fulfillment, and role identity. Social Behavior and Personality, vol. 34, no. 6, pp. 603–616.


[7] Grasiaswaty, N., Juwita F. R., and Setyasih, N. (2016). Adaptation of measuring Organizational Citizenship Behavior (OCB) with peer review in Indonesia. The 2nd ASEAN Seminar on Psychology and Humanity © Psychology Forum UMM.


[8] Harper, P. J. and College, M. (2015). Exploring forms of organizational citizenship behaviors (OCB): Antecedents and outcomes. Journal of Management and Marketing Research, vol. 6, pp. 1–16.


[9] Piercy, N. F., Cravens, D. W., and Lane, N. (2012). Sales manager behavior-based control and salesperson performance: The effects of manager control competencies and organizational citizenship behavior. Journal of Marketing Theory and Practice, vol. 20, no. 1, pp. 7–22.


[10] Piercy, N. F., Cravens, D. W., Lane, N., et al. (2006). Driving organizational citizenship behaviors and salesperson in-role of management control and perceived organizational support. Academy of Marketing Science, vol. 34, no. 2, pp. 244–262.


[11] Piercy, N. F., Cravens, D. W., Lane, N., et al. (1998). Salesforce Performance and Behaviour-Based Management Processes in Business-To-Business Sales.


[12] Punia, A. P. and Shyam, R. (2017). Gender difference in of Organisational Behaviour (OCB) and motives underlying OCB. Psychological Behavioral Science International Journal, vol. 4, pp. 1–5.


[13] Rahim, H. (2013). Optimism of Indonesian insurance growth: Projected five-year development optimisme (2014–2018). Jurnal Asuransi dan Manajemen Risiko, vol. 1, no. 2, pp. 21.


[14] Robbins, S. P. and Judge, T. A. (2013). Organizational Behavior. New York, NY: Prentice Hall.


[15] Williams, L. and Anderson, S. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, vol. 17, pp. 601–617

Download
Download
HTML
Cite
Share
statistics

3012 Abstract Views

202 PDF Downloads