KnE Social Sciences
ISSN: 2518-668X
The latest conference proceedings on humanities, arts and social sciences.
The Impact of Memorable Tourism Experience, Destination Attributes, and Destination Image on Tourist Loyalty in Poncokusumo Tourism Village, Malang Regency
Published date: Oct 15 2024
Journal Title: KnE Social Sciences
Issue title: 8th International Conference on Sustainability (8th ICoS): Sustainable Economics
Pages: 640–654
Authors:
Abstract:
The purpose of this study is to examine tourist loyalty, as developed through destination attributes, destination image, and memorable tourism experience. This research uses quantitative methods and engages 97 respondents via accidental sampling given to the tourists who have been visited Desa Wisata Poncokusumo twice or more. The data was analyzed using SPSS. The result is the destination attributes and the destination image significantly influence memorable tourism experience. The destination attributes have no significant influence on tourist loyalty, whereas destination image does significantly influence it. Memorable tourism experience also has a significant influence on tourist loyalty. Lastly, memorable tourism experience is able to influence both the destination attributes and tourist loyalty, meaning it acts as a full mediation. Meanwhile, memorable tourism experience is also able to influence between destination image and tourist loyalty, becoming partial mediation.
Keywords: destination attributes, destination image, memorable tourism experience, tourist loyalty, tourism village
References:
[1] Pariwisata K. Outlook Pariwisata & Ekonomi Kreatif Indonesia. 2020.
[2] Trimurti CP, Utama DI. Bali tourism destination structural loyalty model from consumer behavior perspective. Turkish Journal of Computer and Mathematics Education. 2021;12(4):494–505.
[3] Yoon Y, Uysal M. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tour Manage. 2005;26(1):45–56.
[4] Anggraeni PW, Antara M, Ratna Sari NP. Pengaruh Daya Tarik Wisata dan Citra Destinasi Terhadap Niat Berkunjung Kembali yang Dimediasi oleh Memorable Tourism Experience [ JUMPA]. Jurnal Master Pariwisata. 2022;9(1):179–97.
[5] Kim JH. The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tour Manage. 2014;44:34–45.
[6] Assaker G, Vinzi VE, O’Connor P. Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, nonlinear latent growth model. Tour Manage. 2011;32(4):890–901.
[7] Suwena IK, Widyatmaja IG, Atmaja MJ. Pengetahuan dasar ilmu pariwisata. Udayana University Press; 2010.
[8] Subhiksu IB, Utama GB. Daya Tarik Wisata Museum Sejarah dan Perkembangannya di Ubud Bali. Deepublish; 2018.
[9] Sinambela EA. Examining the relationship between tourist motivation, touristic attractiveness, and revisit intention. Journal of Social Science Studies ( JOS3). 2021;1(1):25–30. https://doi.org/10.56348/jos3.v1i1.4
[10] Stylos N, Vassiliadis CA, Bellou V, Andronikidis A. Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tour Manage. 2016;53:40–60.
[11] Qu H, Kim LH, Im HH. A model of destination branding: Integrating the concepts of the branding and destination image. Tour Manage. 2011;32(3):465–76.
[12] Kim JongHyeong KJ. Development of a scale to measure memorable tourism experiences. 2010;
[13] Hosseini S, Cortes Macias R, Almeida Garcia F. Memorable tourism experience research: A systematic review of the literature. Tour Recreat Res. 2023;48(3):465–79.
[14] Zhang H, Wu Y, Buhalis D. A model of perceived image, memorable tourism experiences and revisit intention. J Destin Marketing Manag. 2018;8:326–36.
[15] Lovelock C, Wright LK. Manajemen pemasaran jasa (Terjemahan). Jakarta: PT Indeks; 2005.
[16] Chi CG, Qu H. Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tour Manage. 2008;29(4):624–36.
[17] Johari SI, Mohd Anuar NA. Appraising the role of memorable tourism experience between the relationship of destination image and Melaka domestic tourists’ revisit intention. Journal of Tourism [ JTHCA]. Hospitality & Culinary Arts. 2020;12(1):1–22.
[18] Robustin TP, Andi R, Suroso I, Yulisetiarini D. The contribution of tourist attraction, accessibility and amenities in creating tourist loyalty in Indonesia. J Bus Econ Res. 2018;3(4):92–8.
[19] Ismail T, Rohman F. The role of attraction, accessibility, amenities, and ancillary on visitor satisfaction and visitor attitudinal loyalty of Gili Ketapang Beach. Jurnal Manajemen Teori Dan Terapan. 2019;12(2):149–65.
[20] Bhat SA, Darzi MA. Antecedents of tourist loyalty to tourist destinations: A mediatedmoderation study. International Journal of Tourism Cities. 2018;4(2):261–78.
[21] Kim JH. The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. J Travel Res. 2018;57(7):856– 70.
[22] Chen H, Rahman I. Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty. Tour Manag Perspect. 2018;26:153–63.