Published date: Oct 10 2024

Journal Title: KnE Social Sciences

Issue title: 8th International Conference on Sustainability (8th ICoS): Entrepreneurship and Creative Economics

Pages: 201–214

DOI: 10.18502/kss.v9i28.17205

Rudy Dwi Laksonorudydwilaksono@fk.unjani.co.idUniversity of Merdeka Malang, Malang

Anwar SanusiUniversity of Merdeka Malang, Malang

Syaiful ArifinUniversity of Merdeka Malang, Malang

This study examined the mediation of social support and psychological well-being in the impact of occupational stress on job satisfaction among nurses working in army hospitals. A quantitative methodology via an online survey was employed. The sample comprised 202 nurses randomly selected from four army hospitals in West Java. The research tool utilized was a questionnaire with four scales: the work stress scale, the social support scale, the psychological well-being scale, and the job satisfaction scale. The data were analyzed using bootstrap methodologies and mediation analysis approaches. Findings demonstrated that occupational stress negatively affects nurses’ job satisfaction in army hospitals, either directly or indirectly. Social support and psychological health serve as mediating factors. By receiving social support and maintaining psychological health, nurses in army hospitals can experience increased job satisfaction and reduced stress. This study contributes to the existing body of knowledge on workplace stress and job satisfaction by focusing on the unique challenges and pressures faced by nurses in army hospitals compared to other healthcare workers. It also offers recommendations for practitioners to enhance the welfare and job satisfaction of nurses in army hospitals. These include providing adequate facilities, incentives, training, and career development opportunities, as well as fostering a conducive, harmonious, and collaborative work environment.

Keywords: job stress, social support, psychological well-being, job satisfaction, nurse, army hospital

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