Published date: Oct 10 2024

Journal Title: KnE Social Sciences

Issue title: 8th International Conference on Sustainability (8th ICoS): Entrepreneurship and Creative Economics

Pages: 184–200

DOI: 10.18502/kss.v9i28.17204

Tiara Dinar AuliaUniversity of Merdeka Malang, Malang

Boge Triatmantoboge.triatmanto@unmer.ac.idUniversity of Merdeka Malang, Malang

Maxion SumtakyUniversity of Merdeka Malang, Malang

This study aims to investigate the influence of communication and work environment on the performance of cooperative management, with competence as an intervening variable, in Malang City. The research’s focus is multi-business cooperatives that have cooperative ddentification number certificates from the Indonesian Ministry of Cooperatives and SMEs. The sample in this study were all cooperative management who had attended cooperative training, and were collected using conditional simple random sampling with a total of 173 respondents. Structural Equation Modeling (SEM) analysis tool from the AMOS statistical software package was used for analysis. The results of the study show that the way cooperative leaders communicate with members plays a role in improving the performance of leaders. Cooperative management is shown to be effective when there is mutual trust between management employees, indicating that a non-physical work environment directly influences the performance of cooperative management. Increasing the competency of individual cooperative leaders also plays an essential role in improving performance. These findings indicate that the effectiveness of communication and the non-physical work environment will enhance the performance of management the competence of cooperative administrators is increased.

Keywords: competence, communication, non-physical work environment, cooperative management

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