Published date: Oct 10 2024

Journal Title: KnE Social Sciences

Issue title: 8th International Conference on Sustainability (8th ICoS): Entrepreneurship and Creative Economics

Pages: 170–183

DOI: 10.18502/kss.v9i28.17203

Dewi Damayanti SaidUniversity of Merdeka Malang, Malang

Boge Triatmantoboge.triatmanto@unmer.ac.idUniversity of Merdeka Malang, Malang

Sunardi ‎ University of Merdeka Malang, Malang

This study aims to investigate the influence of situational leadership, organizational change, and organizational performance in the hospitality industry. A quantitative method is used to analyse data from a total population of 222 three- and four-star hotel management professionals in South Kalimantan Province. The data collection method was a census, to ensure the adequacy of the unit of analysis. The data analysis technique uses SEM Amos to jointly analyze the influence of situational leadership and organizational change on performance. The results of this study were that empirically, leadership’s ability to give orders to hotel employees is the most decisive attitude in situational leadership, especially in terms of supervising its members in the settlement process. Moreover, readiness to change as a belief and attitude that must be carried out has the highest contribution value in organizational change. From an organizational performance organizational performance, at star hotels in South Kalimantan, the most decisive indicator is positive feedback from hotel guests regarding the product or service experience used. Organizational change is able to mediate the influence of situational leadership on organizational performance.

Keywords: situational leadership, organizational change, hotels performance

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