Published date: Jun 04 2024

Journal Title: KnE Social Sciences

Issue title: 1st International Conference on Economic, Management, and Accounting (ICEMA)

Pages: 350–372

DOI: 10.18502/kss.v9i17.16371

Wila Adi PurnamaEconomics and Business Faculty, Universitas Muria Kudus, Indonesia

Kertati SumekarEconomics and Business Faculty, Universitas Muria Kudus, Indonesia

Mochamad EdrisEconomics and Business Faculty, Universitas Muria Kudus, Indonesia

This research aims to analyze the influence of leadership, quality of human resources, and competence on the performance of service providers in following the goods/services procurement process in Demak district, with innovative work behavior as an intervening variable. The sample determined in this research was 100 service providers as respondents. Data collection methods was a questionnaire. Instrument testing was done using validity tests and reliability tests. Data analysis was done using S analysis Structural Equation Modelling (SEM) with Structural Moment Analysis (AMOS). Results show that : leadership has a positive and significant effect on innovative work behavior; HR quality has a positive and significant effect on innovative work behavior; competency has a positive and significant effect on innovative work behavior; leadership has a positive and significant effect on service provider performance; HR quality has a positive and significant effect on provider performance services; competence has a positive and significant effect on the performance of service providers; and innovative work behavior has a positive and significant effect on the performance of service providers. Innovative work behavior is unable to mediate the influence between competence on service provider performance, leadership on performance, and HR quality on performance.

Keywords: leadership, quality of human resources, competence, innovative work behavior, service provider performance

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