Published date: May 30 2024

Journal Title: KnE Social Sciences

Issue title: The 6th International Conference on Social Sciences and Humanities (ICOSSH VI)

Pages: 311–324

DOI: 10.18502/kss.v9i18.16360

M. Defri Adi Shah Putramdasp90@gmail.comDoctoral Program in Public Administration, Faculty of Social and Political Sciences, Sriwijaya University, Jalan Padang Selasa, Palembang, 30139, South Sumatra

Environmental changes and developments that continue to develop in this century have caused uncertainties due to the development of information technology. These increasingly complex changes encourage various societal demands and increasingly tighter and sharper competition. This condition has led to pressure on the government to make changes in various sectors, especially public services toward Industrial Revolution 4.0 in the village government system. This research aims to analyze and test the partial influence of leadership and performance of the village government bureaucracy on the quality of public services toward the Industrial Revolution 4.0. This research design uses quantitative methods through a questionnaire survey, which will be tested for validity and reliability. The findings in this research indicate that the quality of leadership is still unsatisfactory, which causes the village government’s performance to be suboptimal, which results in the quality of service to the community in the era of increasingly developing information technology. Therefore, there is a need for leadership and performance transformation to improve the quality of technology-based services to society.

Keywords: leadership, performance, bureaucracy, and public service

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