Published date: Mar 19 2024

Journal Title: KnE Social Sciences

Issue title: IAPA 2023 Annual International Conference

Pages: 674–691

DOI: 10.18502/kss.v9i7.15539

Sartika .sartikajave7@gmail.comPublic Administration Department, University of Bengkulu, Indonesia

Achmad AminudinPublic Administration Department, University of Bengkulu, Indonesia

Jatmiko YogopriyatnoPublic Administration Department, University of Bengkulu, Indonesia

Suratman .Public Administration Department, University of Bengkulu, Indonesia

Nursanty .Public Administration Department, University of Bengkulu, Indonesia

This study is designed to describe problems related to human rights-based public services in the Class IIA Correctional Facility of Bengkulu from the perspective of implementing human rights-based public service policies consisting of accessibility and availability of facilities, human resources availability, officer compliance, public service innovation, and integrity. This type of research uses a qualitative descriptive methodology with data collection techniques that include observation, interviews, and documentation. Data analysis stages involve data reduction, data presentation, and conclusion. The research findings indicate that the implementation of public service at Class IIA Correctional Facility is not yet optimal, as several issues related to the five research aspects are identified, including the inadequacy of facilities and infrastructure for vulnerable groups, overcrowding in the correctional facility housing blocks, limited quality of prison staff, a lack of innovative service provision, and the presence of alleged irregular practices within the correctional facility. Recommendations for improving future service implementation by the jail include providing adequate facilities and infrastructure, enhancing human resources through education and training, facilitating innovations in public service, and establishing effective monitoring and complaint mechanisms.

Keywords: correctional facility, human rights, public service

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