Published date: Mar 19 2024

Journal Title: KnE Social Sciences

Issue title: IAPA 2023 Annual International Conference

Pages: 444–454

DOI: 10.18502/kss.v9i7.15522

Yanhar Jamaluddinyanharja-ii@uisu.ac.idState Administration Study Program, Juanda University Bogor, Indonesia

Muhammad Hussein MaruapeyState Administration Study Program, Juanda University Bogor, Indonesia

This article analyzes public participation in basic services in Indonesia. Public service is one of the eight areas of change for bureaucratic reform in Indonesia. The goal of public service reform is to improve the quality of services and increase the index of public satisfaction with the implementation of public services organized by the Regional Government (Province). This article formulates the problem of how public participation in basic public services is measured in quality and/or quantity in meeting public needs. The purpose of this article is to describe public participation in measurable basic services that are of quality and meet public needs. The discussion of this article uses Qualitative Methods to examine and describe the natural object conditions related to public participation in basic services. Data analysis is inductive/qualitative to the object (case) of the problem. Considering the scope of basic services, it is very necessary to realize effective public participation in order to encourage the realization of quality basic services and meet the basic needs of the public, because public participation is the exercise of rights in state administration and public services. That effective public participation is realized in the form of Complaint Participation and Aspirational Participation and emphasizes more on community involvement in helping the Regional Government formulate basic service technical policies and participate in formulating the desired service standards.

Keywords: public participation, basic services, satisfaction

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