Published date: Mar 19 2024

Journal Title: KnE Social Sciences

Issue title: IAPA 2023 Annual International Conference

Pages: 320–326

DOI: 10.18502/kss.v9i7.15507

Rusmini Rusminirusmini22001@mail.unpad.ac.idFaculty of Social and Political Sciences, Universitas Pandjadjaran

Nandang Alamsah DelarnoorFaculty of Social and Political Sciences, Universitas Pandjadjaran

Neneng Yani YuningsihFaculty of Social and Political Sciences, Universitas Pandjadjaran

Novie Indrowati SagitaFaculty of Social and Political Sciences, Universitas Pandjadjaran

This study aims to examine the prospects and challenges of adopting e-government to improve the quality of public services in Indonesia. This research method is qualitative and exploratory, in nature, and is based on a case study approach. Interactive techniques were used to analyze these studies. The results of this study show that e-government is still a new area in some local governments, but many people believe that it has the potential to improve the way governments function. In almost all regions of Indonesia, local and regional governments are trying to exploit this potential by looking for the best way to implement E-government. E-government is useful for governments of all sizes, geographic locations, economic conditions, and government structures. This shows that Indonesian regional governments are currently considering, planning, developing, implementing, and evaluating e-government initiatives in their respective regional governments. However, this has brought many challenges that cannot be avoided, such as issues related to the creation, human resources, policy issues, and implementation of e-government programs.

Keywords: E-Goverment, public services, local e-government, perspective and challenges, Indonesia

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