Published date: Mar 19 2024

Journal Title: KnE Social Sciences

Issue title: IAPA 2023 Annual International Conference

Pages: 55–81

DOI: 10.18502/kss.v9i7.15466

Alexander Badjukaabadjuka@ung.ac.idPostgraduate Program, UNG

Asna AnetaPostgraduate Program, UNG

Zuchri AbdussamadPostgraduate Program, UNG

Yanti AnetaPostgraduate Program, UNG

This study aims to examine the institutional and operational dimensions of performance management of the Government Agency Performance Accountability System (SAKIP) of Higher Education. Empirically, the strengthening of both dimensions in higher education performance management includes, 1) Institutional guarantees stably through commitment, legitimacy, and digital leadership. 2) Operational systems through planning, measurement, and internal reporting and evaluation. To achieve the objectives of this research qualitative descriptive method was used. This research method is used to reveal the problems of higher education performance management. This research was conducted at Gorontalo State University (UNG). The informants of this research include elements of leadership, management team, lecturers, and education personnel who are directly involved and influenced by decision-making. Data collection was carried out by interview, observation, and documentation which were then analyzed using the Miles and Huberman data analysis technique. The research findings show that performance management at UNG can be seen fundamentally and in a more macro perspective by, 1) The legality of providing internal policies as guidelines in carrying out university performance in a stable manner. 2) Information technology support through an integrated system of information systems in supporting the operational mechanism of higher education performance data management.

Keywords: technology support, data integration, electronic system, internal policy, legality

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