Published date: Mar 12 2024

Journal Title: KnE Social Sciences

Issue title: 6th International Conference on Education and Social Science Research (6th ICESRE)

Pages: 361–371

DOI: 10.18502/kss.v9i6.15285

Ria Rizki Ameliariarizki@amikpgrikebumen.ac.idInformation Technology, AMIK PGRI Kebumen, 54381, Indonesia

Doddy Teguh YuwonoBussiness and Information Faculty, Muhammadiyah University of Palangkaraya, 73111 Indonesia

Effective information and knowledge management is vital in many areas, including higher education. The use of artificial intelligence (AI) technology, especially the long short-term memory (LSTM) information system performance patterns in the educational world. This article explores the application of LSTM to optimize knowledge management in colleges, focusing on the prediction of information systems performance. The proposed methods include text classification steps, with measures such as data collection, data pre-processing, word representation, classification, and evaluation. The test results showed that the LSTM model managed to classify reviews labeled positive, neutral, and negative with an accuracy of 33.33%. However, the success of the model was limited by the size of the data set and the pre-processing involved. This research recommends further development with the addition of experimental data, proper preprocessing adjustments, and better hyperparameter identification to improve the accuracy of the prediction results.

Keywords: information management, artificial intelegence, LSTM, text classification, knowledge management, accurate prediction

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