Published date: Oct 02 2023

Journal Title: KnE Social Sciences

Issue title: 1st Doctoral International Conference 2023

Pages: 595–603

DOI: 10.18502/kss.v8i17.14153

Nurlina .nurlinaunhas@gmail.comDepartment of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University

Juanda NawawiDepartment of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University

Syahribulan .Department of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University

Suryadi LambaliDepartment of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University

This study focuses on the performance of employees in the Bone Regency Population and Civil Registration Service, with a specific emphasis on timeliness in completing work tasks. The aim is to analyze and evaluate employee performance in this dimension. The study contributes to the understanding of performance measurements in organizational settings and offers practical insights to enhance employee performance and meet public expectations in population and civil registration services. Using a descriptive research methodology with a qualitative approach, the study involved interviews, observations, and document analysis for data collection. The main findings reveal that employee performance in the timeliness dimension at the Bone Regency Population and Civil Registration Service is suboptimal. Factors contributing to this include the complexity of document processing, inadequate technological support, and poor time management. This study fills a gap in the literature by addressing specific challenges related to timeliness in employee performance within population and civil registration services. It provides recommendations for improvement, such as offering training on efficient document management, utilizing relevant technology, providing adequate support facilities, and enhancing coordination and communication. Implementing these corrective measures can help enhance employee performance in the service and improve overall efficiency.

Keywords: employee performance, public service, effectiveness

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