KnE Social Sciences

ISSN: 2518-668X

The latest conference proceedings on humanities, arts and social sciences.

Smart Governance Arrangement for Integrated Public Services Management in Local Government

Published date: Oct 02 2023

Journal Title: KnE Social Sciences

Issue title: 1st Doctoral International Conference 2023

Pages: 560–570

DOI: 10.18502/kss.v8i17.14150

Authors:

Muhammad Nur - m.nurunimor@gmail.com

Muhammad Akmal Ibrahim

Badu .

Muh. Taufik

Abstract:

This study focuses on institutional arrangements and policy formulation to develop a smart governance framework for integrated public service management in local governments. It also examines the challenges faced by local governments in implementing integrated public service management based on smart governance analysis. The article discusses the findings related to the smart governance institutional model, particularly in the context of the City Government of Makassar, which aims to become a smart city with smart city-based integrated public services, emphasizing smart governance as a key component. The research employs qualitative methods, gathering information and findings from existing literature. The article presents insights into the establishment of a smart governance institutional model for innovative integrated public service management in local governments, driven by the objective of achieving effective and efficient governance.

Keywords: smart governance, integrated public services, institutional arrangement

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