Published date: Oct 02 2023

Journal Title: KnE Social Sciences

Issue title: 1st Doctoral International Conference 2023

Pages: 560–570

DOI: 10.18502/kss.v8i17.14150

Muhammad Nurm.nurunimor@gmail.comDoctoral Candidate of Faculty of Social and Political Sciences, Hasanuddin University; Lecturer in Timor University

Muhammad Akmal IbrahimFaculty of Social and Political Sciences, Hasanuddin University

Badu .Faculty of Social and Political Sciences, Hasanuddin University

Muh. TaufikLecturer in Makassar Tourism Polytechnic

This study focuses on institutional arrangements and policy formulation to develop a smart governance framework for integrated public service management in local governments. It also examines the challenges faced by local governments in implementing integrated public service management based on smart governance analysis. The article discusses the findings related to the smart governance institutional model, particularly in the context of the City Government of Makassar, which aims to become a smart city with smart city-based integrated public services, emphasizing smart governance as a key component. The research employs qualitative methods, gathering information and findings from existing literature. The article presents insights into the establishment of a smart governance institutional model for innovative integrated public service management in local governments, driven by the objective of achieving effective and efficient governance.

Keywords: smart governance, integrated public services, institutional arrangement

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