Published date: Oct 02 2023

Journal Title: KnE Social Sciences

Issue title: 1st Doctoral International Conference 2023

Pages: 210–221

DOI: 10.18502/kss.v8i17.14116

Baharuddin Baharuddinbaharuddin110985@gmail.comUniversity of Muhammadiyah Sinja

Jusniaty .University of Muhammadiyah Sinja

The study describes the application of Jempol Sehati as a public service innovation during the COVID-19 pandemic at the Sinjai Regency Investment and One-Stop Services Service (DPMPTSP). The problem studied in this research is the process of organizing the innovation Jempol Sehati (such as online pick-up, healthy, safety and certainty), because of the government’s instruction to reduce activity in general. This study was conducted at the Investment Service and PTSP in Sinjai Regency using qualitative research methods. The data collection techniques used were observation, interviews, and documentation. The data analysis techniques used were data collection, data reduction, data presentation, and decision making for conclusions or verification. The results of this study indicate that the application of Jempol Sehati (as an innovation in public services during the COVID-19 pandemic) had a positive impact on improving the quality of public services both offline and online. Community satisfaction has increased, as has the number of services during COVID-19, namely 1,516 permits in a year. Innovation makes services effective and efficient, where people can access information or services online without having to visit the service office physically. This can save time, effort, and costs incurred by the public and government agencies in public services. Thus, the implication of implementing innovation in public services is increasing transparency with more active public participation, saving time and costs, increasing public satisfaction.

Keywords: innovation, public service, community

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