Published date: Jul 24 2023

Journal Title: KnE Social Sciences

Issue title: Third Economic, Law, Education and Humanities International Conference (3rd ELEHIC)

Pages: 285–298

DOI: 10.18502/kss.v8i13.13766

Daisy D. Maghirangdaisy.dimaano@ub.edu.phUniversity of Batangas, Hilltop, Batangas City, Philippines

Niña B. MacarandangUniversity of Batangas, Hilltop, Batangas City, Philippines

Reni YulivionaNone@none.comUniversitas Bung Hatta, Jalan Sumatera Ulak Padang West Sumatra, Indonesia

The main purpose of this research is to investigate the relationship between Total Quality Management (TQM) success factors implementation and the employees’ job performance of an oil company located in the province of Batangas, Philippines in order to propose TQM strategies that could further sustain the implementation of the practices. The 100 employees selected through purposive sampling are the participants of the study. The validated questionnaire was administered through electronic data surveying. Data were statistically treated with the techniques used such as measure of central tendency to determine the participants’ demographic profile, assessment of the TQM success factors and the effect of TQM to the employees’ job performance, and Pearson correlation coefficient to determine the relationship between the implementation of TQM success factors and employee job performance. The results indicated that employees strongly agree that all the eight success factors of TQM are visibly implemented in the company. Among the eight success factors, it is training and development, quality culture and customer focus which garnered the highest ratings. For the effect of TQM in the job performance, it was revealed that the employees consider the TQM implementation with respect to doing their excellent performance in their jobs. Lastly, there is a significant relationship between the implementation of TQM success factors and employee job performance. This findings give an implication that oil companies may consider the full implementation and decide on proper application of the success factors to their organization as these are significantly affecting the job performance of the employees. Thus, the proposed TQM strategies can be of help in the sustaining the implementation of TQM practices.

Keywords: TQM practices, job performance, oil company

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