Published date: May 26 2023

Journal Title: KnE Social Sciences

Issue title: International Conference on Advance & Scientific Innovation (ICASI)

Pages: 323–335

DOI: 10.18502/kss.v8i9.13344

Anang Sugeng Cahyono - akusukambahdi@gmail.com

Soesilo Zauhar

Tjahjanulin Domai

Siswidiyanto .

This study aimed to compare the religious courts’ service quality using qualitative methods with the PIECES analysis approach. They electronically facilitated proceedings through the e-filling application or online case registration, e-payment of litigation fees, e-summons, and e-litigations. The courts achieved this through Supreme Court Number 3 of 2018 concerning the Administration of Cases in Courts Electronically, complemented by the Regulation of the Supreme Court Number 1 of 2019 concerning the Administration of Cases and Trials in Courts. The results showed that all services at the Class IA Religious Court Tulungagung have used the e-Court application. However, there are various obstacles, such as user dependence on the internet network, inaccessible geographical locations, and network errors.

Keywords: Public Service, e-Court Application

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