Published date: Mar 06 2023

Journal Title: KnE Social Sciences

Issue title: IAPA 2022 International Conference and International Indonesia Conference on Interdisciplinary Studies (IICIS)

Pages: 414–429

DOI: 10.18502/kss.v8i5.13014

Dwi Putranto Riaudwiputranto@ecampus.ut.ac.idLecture of Public Administration Department Faculty of Law, Social and Political Sciences

Tora AkadiraLecture of Public Administration Department Faculty of Law, Social and Political Sciences

Bambang Agus DianaLecture of Public Administration Department Faculty of Law, Social and Political Sciences

The current global trend demands better public services in the digital era and it is a challenge for the bureaucracy to adapt to a very fast-changing external environment by maintaining public trust, toward digital services, increasing the use of technology, and building new competencies for bureaucracies and organizations that are more agile. One of the licensing services with digital services is the Building Management Information System (SIMBG). The new SIMBG service brings problems because the implementing regulations and the capacity of the SIMBG Implementing Office are not yet ready. This study aims to solve the problem of implementing licensing through SIMBG in the regions at the beginning of the implementation of new building regulations. The method used in this research is descriptive qualitative. Primary data collection through interviews with the staff of the Implementing Agency and secondary data. Data analysis entails performing data reduction steps, data presentation, and drawing conclusions or verification. The results showed that the implementation of SIMBG was appropriate and needed to increase the capacity of the SIMBG Implementing Office and the Settlement of Retribution Regional Regulations and Implementing Regulations and to increase the issuance of PBG and SLF.

Keywords: bureaucracy, licensing, capacity

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