Published date: Mar 06 2023

Journal Title: KnE Social Sciences

Issue title: IAPA 2022 International Conference and International Indonesia Conference on Interdisciplinary Studies (IICIS)

Pages: 374–384

DOI: 10.18502/kss.v8i5.13011

Marthinus Mandagimarthinusmandagi@unima.ac.idPublic Administration Study Program, Manado State University, Manado Indonesia

Jeane MantiriPublic Administration Study Program, Manado State University, Manado Indonesia

Victory Tesalonika MewengkangPublic Administration Study Program, Manado State University, Manado Indonesia

This study aims to identify, analyze, and describe public services through the Integrated Licensing Service Information System in the making of nursing practice permits by the Manado City Investment and One Stop Integrated Service Office. The research method used is descriptive qualitative. The study’s findings show that the Investment and One Stop Integrated Service Office of Manado City provides public service through SIP2T in the form of nurse practice permits via four indicators. 1) The service procedure is by the established flow, but there is no printing process for the SIPP issuance, which takes a long time. 2) In a comparison of online and offline management, online is considered quite effective, there is no need to come to the office. 3) Obstacles regarding socialization that are not working for applicants. 4) Encouraging and inhibiting factors in the use of online-based systems in implementing this system already due to having competent human resources in the information technology field, as for the obstacles there are still obstacles that do not understand advances in online-based technology, besides that there is also no socialization regarding the information on the innovation of this online-based system.

Keywords: public service, system, licensing

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