Published date: Mar 06 2023

Journal Title: KnE Social Sciences

Issue title: IAPA 2022 International Conference and International Indonesia Conference on Interdisciplinary Studies (IICIS)

Pages: 250–260

DOI: 10.18502/kss.v8i5.13002

Abdul Rahman Dilapangaabdulrahmandilapanga@unima.ac.idState Administration Study Program, Manado State University, Manado Indonesia

Thelma WawointanaState Administration Study Program, Manado State University, Manado Indonesia

Margareth RantungState Administration Study Program, Manado State University, Manado Indonesia

This study aims to describe the application of the personnel service application system (SAPK) at the Minahasa Regency Personnel and Human Resources Development Agency. This study uses a qualitative descriptive approach. The results indicate that the application of the personnel service application system, especially the pension application, has been running quite well with human resources who can manage SAPK, software that can be used easily and function well, as well as an established internet network. Clarity of procedures for implementing the SAPK policy as regulated in the Regulation of the Head of the State Personnel Agency Number 20 of 2008 concerning SAPK, the availability of hardware in the form of printers, software, and computer networks that support the implementation and implementation of SAPK.

Keywords: system, application, retirement, civil servant

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