Published date: Jul 05 2022

Journal Title: KnE Social Sciences

Issue title: The 3rd International Conference on Advance & Scientific Innovation (ICASI)

Pages: 392-402

DOI: 10.18502/kss.v7i10.11378

R Fauzyfauzy@jakarta.go.idDepartment of Industrial Management, Mercu Buana University, Jakarta, Indonesia

Jacky ChinDepartment of Industrial Management, Mercu Buana University, Jakarta, Indonesia

Reny NadlifatinDepartment of Information Systems, Institut Teknologi Sepuluh Nopember, Indonesia

Public demand for a new paradigm of government administration based on bureaucratic professionalism is getting sharper, therefore good performance is needed in order to provide good service to the community. In this case, the DKI Jakarta government formed a team, namely Technical Implementing Service Unit (UPT) Jakarta Smart City ( JSC), to handle public complaints. Therefore, it is important to analyze the performance of the employees of the UPT JSC as a service to the community. This study aims to determine the effect of work facilities, work environment, and leadership style on employee performance and develop strategy that has improvement effect on the service. This study uses qualitative and quantitative methods, with a sample of 100 respondents from of Technical Implementing Service Unit (UPT) Jakarta Smart City ( JSC) employees using the convenience method. The data obtained were analyzed using the PLS (Partial Least Square) analysis technique. The results showed that work facilities, work environment, and leadership style had a significant positive effect on employee performance.

Keywords: Work Facilities; Work Environment; Leadership Style; Employee Performance; Partial Least Square

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