Published date: Mar 15 2022

Journal Title: KnE Social Sciences

Issue title: 2021 Annual Conference of Indonesian Association for Public Administration

Pages: 186–200

DOI: 10.18502/kss.v7i5.10549

Delly MustafaDepartment of Public Administration, Universitas Pejuang Republik Indonesia, Makassar, Sulawesi Selatan, Indonesia

A. Muhammad Fajar MaulanaDepartment of Public Administration, Universitas Negeri Makassar, Indonesia

Risma Niswatyrisma.niswaty@unm.ac.idDepartment of Public Administration, Universitas Negeri Makassar, Indonesia

Burhanuddin BurhanuddinDepartment of Public Administration, Universitas Muhammadiyah Makassar, Indonesia

The Soppeng Regency Government has implemented a Smart Government Policy by utilizing information and communication technology, the use of which is regulated by the Soppeng Regent regulation number 87 of 2019. This study aimed to examine the implementation of the Smart Government Policy by the Soppeng Regency Government. This was a descriptive study which used a qualitative approach. Data were collected through observation, interviews, and documentation techniques. Triangulation was used to check the validity of the data. An interactive model was used to analyze the data. The results showed that the Smart Government Policy was implemented by paying attention to the MSN-Approach implementation model, and the Systems-Approach focus indicator in particular was implemented effectively. Factors that affected the implementation of the Smart Government Policy included the lack of Human Resources, and the lack of features for registering, uploading and downloading files on websites and applications. Based on the results, we can conclude that there are improvements that need to be made in order to support the implementation of the Smart Government Policy in Soppeng Regency, including updating the website and the application, which currently can only provide information about procedures and service requirements, so that the community has to be served manually at the office or location where the service is held. 

Keywords: implementation, policy, smart government

[1] Soppeng regent regulation number 87 of 2019 concerning management of local government websites and social media.

[2] Akib H. Policy implementation: What, why, and how. 2010;1(1):1–11. Jurnal Ilmiah Administrasi Publik. https://ojs.unm.ac.id/index.php/iap/article/view/289 Kadji Y. Formulation and implementation of public policy leadership and bureaucratic behavior in reality. UNG Press Gorontalo; Provinsi Gorontalo; 2015.

[3] Firdaus F. Pekanbaru madani from metropolitan to smart city towards society. Elex Media Komputindo; Jakarta. 2018.

[4] Buchari RA. Implementation of e-service in public organizations in the field of public

[5] services in Cibangkong Village, Batununggal District, Bandung City. Sosiohumanities. 2016; 18(3): 225. https://doi.org/10.24198/sosiohumaniora.v18i3.8762

[6] Scassa T. Privacy and open government. Future Internet. 2014; 6(2): 397–413. https://doi.org/10.3390/fi6020397

[7] Curto HS, Dias Á. Administrative reforms and performance of local public policies.

[8] International Journal of Public Sector Management. 2014;27(6): 45-59. https://doi.org/10.1108/IJPSM-07-2012-0091

[9] Leckel A, Veilleux S, Dana LP. Local open innovation: A means for public policy to

[10] increase collaboration for innovation in SMEs. Technological Forecasting and Social Change. 2020 (1-20); 153. https://doi.org/10.1016/j.techfore.2019.119891

[11] Saputro RH, Safriansyah SA. Tantangan sistem informasi berbasis pelayanan publik di era revolusi industri 4.0. Sawala: Jurnal Administrasi Negara. 2021;9(1): 89-101. https://doi.org/10.30656/sawala.v9i1.2943

[12] Mursalim SW. Iimplementasi kebijakan smart city di kota bandung. Jurnal Ilmu

[13] Pusat Studi Perencanaan Pembangunan Regional (PSPPR) Universitas Gajah Mada (UGM). Yogyakarta city road map towards smart city. Gadjah Mada University Online Journal. 2016;1:1–27.