Published date: Mar 15 2021

Journal Title: KnE Life Sciences

Issue title: The 4th International Virtual Conference on Nursing

Pages: 953-968

DOI: 10.18502/kls.v6i1.8772

Ana Lusiyanaanalusiyana4@gmail.comStudent of Nursing Management and Leadership, Faculty of Nursing, Universitas Indonesia

Hanny HandiyaniNursing Management and Leadership, Faculty of Nursing, Universitas Indonesia

Hening PujasariNursing Management and Leadership, Faculty of Nursing, Universitas Indonesia

This study aims to identify the relationship between case manager competency and nurse burnout in Indonesia. A cross-sectional survey was conducted with 235 nurses in three hospitals located in Jakarta and Tangerang. The questionnaire used in this study comprise of: demographic data; General Self Efficacy Scale; Nurse Manager Competency Scale; and Oldenburg Burnout Inventory. Most respondents experienced emotional exhaustion and disengagement. The case manager’s competence reported low. Analysis showed that the case manager’s competence in actuating, communication, and problem-solving associated with nurse burnout. Direction, communication competency, and problem-solving competency of the case manager may reduce the burnout of nurse executor. Improving the competence of nurse manager is very important in order to reduce nurse burnout.

Keywords: burnout, case manager, managerial competencies, work environment

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