KnE Engineering
ISSN: 2518-6841
The latest conference proceedings on all fields of engineering.
Usability Heuristic Evaluation in AAL Ecosystems
Published date: Jun 02 2020
Journal Title: KnE Engineering
Issue title: International Congress on Engineering — Engineering for Evolution
Pages: 324–340
Authors:
Abstract:
In the past few years there has been a significant growth of the elderly population in both developing and developed countries. This event provided new economic, technical and demographic challenges to current societies in several areas and services. Among them the healthcare services can be highlighted, due to its impact in people daily lives. As a natural response an effort has been made by both the scientific and industrial community to develop alternatives, which could mitigate the current healthcare services bottlenecks and provide means in aiding and improve the end-user life quality. Through a combination of information and communication technologies specialized ecosystems have been developed, however multiple challenges arose, which compromise their adoption and acceptance among the main stakeholders, such as their autonomy, robustness, security, integration, human-computer interactions and usability. As consequence an effort has been made to deal with the technical related bottlenecks, which shifted the development process focus from the end-user to the ecosystems technological impairments. Despite there being user related issues, such as usability, which still remains to be addressed. Therefore this article focuses over the ecosystem’s usability through the analysis of the process used to check the ecosystem’s compliance level with the usability guidelines from Jakob Nielsen and Shneiderman; and the identification of the quantifiable parameters for each principle that could aid in the heuristics evaluation process by maximizing its objectivity improve its overall accuracy.
Keywords: Usability, Ambient assisted living, User interaction, Older people, Heuristics analysis
References:
[1] Eurostat, “Increase in the share of the population aged 65 years or over between 2008 and 2018,” 2019. [Online]. Available: https://ec.europa.eu/eurostat/statistics explained/index.php/ Population_structure_and_ageing. [Accessed: 13-Sep-2019].
[2] United Nations, [World population prospects 2019]., no. 141. 2019. [3] Age UK, “Later life in the United Kingdom 2019,” no. May, 2019.
[4] The World Bank, “Population ages 65 and above (% of total population),” 2017. [Online]. Available: https://data.worldbank.org/indicator/SP.POP.65UP.TO.ZS. [Accessed: 15-Sep- 2019].
[5] K. Curran, Recent Advances in Ambient Intelligence and Context-Aware Computing, 1a Edição. IGI Global, 2014.
[6] D. Z. A.V. Gundlapalli, M.-C. Jaulent, Ed., MEDINFO 2017: Precision Healthcare Through Informatics: Proceedings of the 16th World Congress on Medical and Health Informatics. 2018.
[7] C. Van Den Broek, G., Cavallo, F., Wehrmann, AALIANCE Ambient Assisted Living Roadmap. IOS Press, 2010.
[8] S. T. M. Peek, E. J. M. Wouters, J. van Hoof, K. G. Luijkx, H. R. Boeije, and H. J. M. Vrijhoef, “Factors influencing acceptance of technology for aging in place: A systematic review,” Int. J. Med. Inform., vol. 83, no. 4, pp. 235–248, 2014.
[9] T. Greenhalgh, J. Wherton, P. Sugarhood, S. Hinder, R. Procter, and R. Stones, “What matters to older people with assisted living needs? A phenomenological analysis of the use and non-use of telehealth and telecare,” Soc. Sci. Med., vol. 93, pp. 86–94, 2013.
[10] P. A. S. Duarte, F. M. Barreto, P. A. C. Aguilar, J. Boudy, R. M. C. Andrade, and W. Viana, “AAL Platforms challenges in IoT era: A tertiary study,” 2018 13th Syst. Syst. Eng. Conf. SoSE 2018, pp. 106–113, 2018.
[11] A. Mkpa, J. Chin, and A. Winckles, “Holistic Blockchain Approach to Foster Trust, Privacy and Security in IoT based Ambient Assisted Living Environment,” no. January, 2019.
[12] A. Ismail and A. Shehab, Security in Smart Cities: Models, Applications, and Challenges, no. November. Springer International Publishing, 2019.
[13] V. Vimarlund and S. Wass, “Big data, smart homes and ambient assisted living.,” Yearb. Med. Inform., vol. 9, no. 1, pp. 143–9, 2014.
[14] S. T. M. Peek et al., “Older Adults’ Reasons for Using Technology while Aging in Place,” Gerontology, vol. 62, no. 2, pp. 226–237, 2016.
[15] J. L. Helbostad et al., “Mobile health applications to promote active and healthy ageing,” Sensors (Switzerland), vol. 17, no. 3, pp. 1–13, 2017.
[16] R. Hoque and G. Sorwar, “Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model,” Int. J. Med. Inform., vol. 101, no. May 2018, pp. 75–84, 2017.
[17] C. Jaschinski and S. Ben Allouch, “An Extended View on Benefits and Barriers of Ambient Assisted Living Solutions,” … J. Adv. …, pp. 40–48, 2015.
[18] L. T. Vassli and B. A. Farshchian, “Acceptance of Health-Related ICT among Elderly People Living in the Community: A Systematic Review of Qualitative Evidence,” Int. J. Hum. Comput. Interact., vol. 34, no. 2, pp. 99–116, 2018.
[19] S. Macis et al., “Design and usability assessment of a multi-device SOA-based telecare framework for the elderly,” IEEE J. Biomed. Heal. Informatics, vol. PP, no. c, pp. 1–1, 2019.
[20] A. I. Martins and M. Cerqueira, “Ambient Assisted Living – A Multi-method Data Collection Approach to Evaluate the Usability of AAL Solutions,” pp. 65–74, 2018.
[21] J. D. Hallewell Haslwanter, K. Neureiter, and M. Garschall, “User-centered design in AAL: Usage, knowledge of and perceived suitability of methods,” Univers. Access Inf. Soc., vol. 0, no. 0, p. 0, 2018.
[22] J. D. Hallewell Haslwanter, G. Fitzpatrick, and K. Miesenberger, “Key factors in the engineering process for systems for aging in place contributing to low usability and success,” J. Enabling Technol., vol. 12, no. 4, pp. 186–196, 2018.
[23] T. Holthe, L. Halvorsrud, D. Karterud, K. A. Hoel, and A. Lund, “Usability and acceptability of technology for community-dwelling older adults with mild cognitive impairment and dementia: A systematic literature review,” Clin. Interv. Aging, vol. 13, pp. 863–886, 2018.
[24] A. Teixeira, A. Queirós, and N. P. Rocha, “Laboratório Vivo de Usabilidade,” no. 1, 2013.
[25] A. Application, “Mobile Application Usability Research Case Study of a Video Recording and Annotation Application,” 2016.
[26] ISO 9241-11, “Ergonomic requirements for office work with visual display terminals (VDTs) – Part 11: Guidance on usability,” 1998. [Online]. Available: http://www.iso.org/iso/catalogue_detail. htm?csnumber=16883. [Accessed: 19-Apr- 2016].
[27] S. Saeed, I. S. Bajwa, and Z. Mahmood, “Human factors in software development and design,” Hum. Factors Softw. Dev. Des., vol. i, pp. 1–354, 2015.
[28] A. I. Martins, A. F. Rosa, A. Queirós, A. Silva, and N. P. Rocha, “European Portuguese Validation of the System Usability Scale (SUS),” Procedia Comput. Sci., vol. 67, no. Dsai, pp. 293–300, 2015.
[29] D. Quiñones, C. Rusu, and V. Rusu, “A methodology to develop usability/user experience heuristics,” Comput. Stand. Interfaces, vol. 59, pp. 109–129, 2018.
[30] I. Sciences, “Using tablet devices to control complex home appliances Aleksi Lintuvuori,” Universidade de Tampere, 2015.
[31] J. D. Gould and C. Lewis, “Designing for Usability: Key Principles and What Designers Think,” Commun. ACM, vol. 28, no. 3, pp. 300–311, 1985.
[32] L. A. Suchman, Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge: Cambridge University Press, 1987.
[33] T. Winograd and F. Flores, Understanding Computers and Cognition: A New Foundation for Design, 61997o. Addison-Wesley Professional, 1986.
[34] G. Cockton, “Revisiting usability’s three key principles,” in CHI EA ’08 CHI ’08 Extended Abstracts on Human Factors in Computing Systems, 2008, pp. 2473–2484.
[35] R. Molich and J. Nielsen, “Communications of the ACM,” 3, Nova Iorque, pp. 338–348, Mar-1990.
[36] L. Salgado, C. Science, and P. Code, “Investigating performance characteristics of novice evaluators in heuristic usability evaluations,” 2014.
[37] A. P. G. D. Carrare, C. C. Hernandez, C. Kochi, I. F. Silveira, and C. A. Longui, “Usability Heuristics for Clinical Case-Based Learning Assessment Systems applied to Medical Education,” 2015.
[38] B. Shneiderman, “The Eight Golden Rules of Interface Design,” 2010. [Online]. Available: https://www. cs.umd.edu/users/ben/goldenrules.html. [Accessed: 20-Sep-2019].
[39] F. K. Mazumder and U. K. Das, “Usability Guidelines for usable user interface,” Int. J. Res. Eng. Technol., vol. 3, no. 9, pp. 2319–2322, 2014.
[40] A. I. Martins, A. Queirós, N. P. Rocha, and B. S. Santos, “Avaliação de usabilidade: Uma revisão sistemática da literatura,” RISTI - Rev. Iber. Sist. e Tecnol. Inf., vol. 2013, no. 11, pp. 63–66, 2013.
[41] J. Nielsen, “Summary of Usability Inspection Methods,” 1995. [Online]. Available: https://www.nngroup. com/articles/summary-of-usability-inspection-methods/. [Accessed: 21-Sep-2019].
[42] J. Nielsen, Coordinating User Interfaces for Consistency Interactive Technologies. 2014.
[43] J. Hom, “Standards Inspections,” 1995. [Online]. Available: http://usability.jameshom.com/stdinsp.htm. [Accessed: 21-Sep-2019].
[44] Federal Aviation Administration, “Formal Usability Inspection.” [Online]. Available: http://www.hf.faa.gov/ workbenchtools/default.aspx?rPage=Tooldetails&subCatId=13&toolID=78. [Accessed: 02-May-2016].
[45] C. Wharton, J. Rieman, C. Lewis, and P. Polson, “The cognitive walkthrough method: a practitioner’s guide,” in Usability inspection methods, Nova Iorque: ACM Digital Library, 1994, pp. 195–140.
[46] P. G. Polson, C. Lewis, J. Rieman, and C. Wharton, “Cognitive walkthroughs: a method for theory-based evaluation of user interfaces,” Int. J. Man. Mach. Stud., vol. 6, no. 5, pp. 741–773, 1992.
[47] C. Lewis, P. G. Polson, C. Wharton, and J. Rieman, “Testing a walkthrough methodology for theory- based design of walk-up-and-use interfaces,” in CHI ’90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1990, pp. 235–242.
[48] L.-O. Bligård and O. Anna-Lisa, “Enhanced Cognitive Walkthrough: Development of the Cognitive Walkthrough Method to Better Predict, Identify, and Present Usability Problems,” Adv. Human-Computer Interact., vol. 2013, p. 17, 2013.
[49] M. S. A. R. R. K. V. A. Najmeh Ghasemifard, “A New View at Usability Test Methods of Interfaces for Human-Computer Interaction,” Glob. J. Comput. Sci. Technol., vol. 15, no. 1, 2015.
[50] S. Riihiaho, Experiences with usability testing: Effects of thinking aloud and moderator presence. 2015.
[51] W. Rödle et al., “User-Centered Development of an Online Platform for Drug Dosing Recommendations in Pediatrics,” pp. 570–579, 2019.
[52] B. Martin, B. Hanington, and B. M. Hanington, Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. 2012.
[53] G. Marques and R. Pitarma, “An indoor monitoring system for ambient assisted living based on internet of things architecture,” Int. J. Environ. Res. Public Health, vol. 13, no. 11, 2016.
[54] G. Marques and R. Pitarma, “IAQ Evaluation Using an IoT CO2 Monitoring System for Enhanced Living Environments,” Adv. Inf. Syst. Technol., vol. 206, pp. 1169–1177, 2018.
[55] M. Al-Khafajiy et al., “Multimedia Tools and Applications Remote health monitoring of elderly through wearable sensors,” 2019.
[56] J. Pavlas, O. Krejcar, P. Maresova, and A. Selamat, “Prototypes of user interfaces for mobile applications for patients with diabetes,” Computers, vol. 8, no. 1, pp. 1–14, 2019.
[57] AliveCor, “Kardia.” [Online]. Available: https://www.alivecor.com/kardiamobile/.
[58] Azumio Inc., “Glucose Buddy Diabetes Tracker.” [Online]. Available: https://apps.apple.com/app/ id294754639. [Accessed: 22-Sep-2019].
[59] GreatCall, “GreatCall.” [Online]. Available: https://www.greatcall.com/servicesapps/ link. [Accessed: 21- Sep-2019].
[60] J. Nielsen, “10 Usability Heuristics for User Interface Design,” 1994. [Online]. Available: https://www. nngroup.com/articles/ten-usability-heuristics/. [Accessed: 20-Aug-2019].