International Journal of Excellence in Smart Learning

Submission Guidelines

Before you start – is this journal right for you? Please check the journal’s scope, and if you have any questions, contact: IJSE@hbmsu.ac.ae or publishing@knowledgee.com

Author Responsibilities

We want to provide you with an easy and professional experience at every stage of your publishing journey.

To help us achieve this goal, you, as the author, also have some responsibilities. These include:

• Responding quickly to queries during the review and publication process
• Taking responsibility for all aspects of your work, including ensuring copyright is not violated, and permissions are obtained, and swiftly resolving any issues relating to the integrity and accuracy of your research, should any arise.
• Familiarize yourself with our ethical policies for authors and comply with all of our guidelines, including acknowledging everyone who has made a substantial and meaningful contribution to the submitted manuscript.

Preparing Your Submission

We offer a full array of manuscript preparation services to help improve the quality of your manuscript, save time, and maximize the impact of your research. Our easy-to-use platform connects authors with relevant experts in language support, translation, editing, statistical review and more. More details are available here.

Please note that this is an optional service and does not guarantee acceptance.

Manuscript Requirements

The International Journal of Service Excellence accepts the following types of manuscripts: original research, technical papers, conceptual papers, case studies, literature reviews, and general reviews.

Manuscript Preparation

Manuscript must be written by a font of “Dubai” and font size of 12 pt and 1” margins. The article should be submitted in electronic format as a Microsoft Word .doc format file.

Articles should be between 2,000 and 7,000 words. A title should be provided, not exceeding ten words.

The first page must contain:

The manuscript title, names of all authors with their affiliations and ORCID IDs, and corresponding author’s contact information. The full name of the authors should be added to the manuscript. Please do not use a short form of the author’s name, such as M.R. Salehikar.

Abstract and Keywords

A structured abstract, with a maximum of 250 words, set out under the following sub-headings, is to be provided:

• Purpose
• Methodology/Approach
• Findings
• Research limitations/implications, if applicable
• Practical implications, if applicable
• Originality/value of paper

Up to 6 keywords that encapsulate the key topics of the paper should be included.

References

References to other publications should be completed in line with the APA Publication Manual (7th edition). At the end of the article, there should be a reference list in alphabetical order.

Examples:

Journal:

Wirtz, J., Hofmeister, J., Chew, P. Y., & Ding, X. (2023). Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence. The Service Industries Journal, 43(15-16), 1173-1196.

Book:

Nagaraj, S., & Kumar, K. V. R. (Eds.). (2022). AI-driven Intelligent Models for Business Excellence. IGI Global.

Tables and Figures

Figures and tables should be clear, legible, and labeled with informative captions. Use Arabic numerals to number figures and tables sequentially (e.g., Figure 1, Table 2). Include sources or permissions for figures and tables if they are reproduced from other sources.

Workflow and What Happens Next

• Author receives an automated email noting receipt of submission
• The editor reads and decides whether to send the manuscript to peer review or to reject it if it is not a fit with the journal aims and scope or the quality is not high enough for the journal
• If the editor thinks it is suitable for publication, the manuscript is sent to two independent reviewers for double-blind peer review
• The reviewer reports are returned to the editor
• The editor decides whether to reject, return with minor or major suggestions for improvements and resubmission, or accept
• If the editor decides that improvements are needed, the paper is sent back to the authors
• The authors make the suggested corrections
• Authors will receive a decision within about 20 days. If you have not received an answer after this point, please email publishing@knowledgee.com and journal email to request an update.

If accepted, the manuscript will then undergo the following steps:

• Proofing and typesetting
• Author checks
• Editor checks
• Galley proof preparation
• Final checks
• Publishing online